Returns Procedure

Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from IL2L.COM, for a full refund.

Order cancellations must be made in writing or via email (sales@il2l.com), quoting your order number to Customer Care. The address to write to is:

If however your order has already been processed and delivered, you will need to return the order to us.

Please read the Return or Exchange an item section below.

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 90days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable; these are clearly marked next to the product name.

Please note:

• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.
• The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

Please complete the form on the back of your invoice and send both the invoice and parcel to:

If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 90 days from receipt of the faulty item to return it to us.

I received the wrong item

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.